We will refund the customer within 14 days of receiving the goods back. 

a) Goods will only be accepted if you have taken reasonable care of them and they are unused.

b) You return all the original packaging where possible to do so.

Repairs and replacements

If a customer has ‘accepted’ an item, but later discovers a fault, we may repair or replace it. The customer can still reject the item after it has been repaired or replaced.

A customer has accepted an item if they’ve:

• Told us they’ve accepted it (having had enough opportunity to inspect the item before confirming they’ve received it)
• Altered the item

We will repair or replace an item if a customer returns it within 6 months – unless we can prove it was not faulty when they bought it.

We may ask a customer to prove an item was faulty when they bought it if they ask for a repair or replacement after 6 months.

Warranties and guarantees

A customer has the same right to free repairs or a replacement regardless of whether they have a warranty or guarantee. We may repair or replace goods if a customer’s warranty or guarantee has run out.

Proof of purchase

We may ask the customer for proof that they bought an item from us. This could be a sales receipt or other evidence such as a bank statement or packaging.

Items returned by someone other than the customer

We can only accept returns from the person who bought the item.